Frequently Asked Questions about Used Parts Central
Notice: Please do not put www in front of your e-mail address when submitting a parts request!
Q. Does Used Parts Central sell parts?
A. No. We are a parts locating service only.
Q. What happens after I
submit my Parts Request?
A. After submitting your parts request, the request goes out to all the salvage
yards that receive our requests. They will contact you by e-mail if they have
the part you need, the cost and the shipping options.
Q. Does Used Parts
Central charge for
A. No. This is a free service to our visitors.
Q. How do I know that my
parts request is going to a legitimate company?
A. Internet Fraud is taken very seriously at UPC. You can view our Membership
Q. What if I have a
problem with the part I received?
A. You need to contact the salvage yard directly. UPC does not sell parts. If
you have a problem with a particular salvage yard please let us know and
we will attempt to help you resolve the problem.
Q. How can I cancel a
A. When you submit a request, it is immediately e-mailed directly to the
appropriate salvage yards. This is a one time e-mail and is not posted
anywhere so there is no need to cancel.
Q. What if I make a
mistake on my parts request?
A. If you make a mistake when submitting your request, you must fill out the
form again. Do not contact us. Once you have submitted the request it
cannot be changed.
Q. What is the Find A
A. Find a Yard is to help you find a salvage yard in your area. With over 4,800
salvage yards in our directory you should be able to easily find one in your
area. If the salvage yard has a website it will be underlined in blue in the
search results and you can click directly to their website.
Q. Why didn't I get any
responses to my Parts Request?
A. If none of the salvage yards receiving our parts requests had your part,
you would not receive a reply. Our database changes on a daily basis and
you may need to return at another time and resubmit.
Q. How do I add my
salvage yard to your database?
out more information.